Product and order support
For product questions, delivery enquiries or help with an existing order, email support@kecora.com.
Help us understand your request
- Include the product model and selected variant.
- For an existing order, include your order number and the email address used at checkout.
- If an item is damaged or not working as expected, describe the issue and attach a clear photo or short video.
Shipping, returns and warranty
Read our shipping and returns information. Contact us before purchase if you need confirmation of delivery arrangements, return eligibility or warranty coverage.
Please contact us before sending an item back so that the correct return instructions and address can be confirmed.
Prefer a form? Use our contact form.